🚀 Launch Alert: NPS Augment is Here – Discover the ‘Deep Why’ Behind the Score!

Customer feedback just got smarter. Say goodbye to flat metrics and hello to insights that actually move the needle.

We’re excited to announce the launch of StorySync NPS Augment– a game-changing enhancement to your traditional Net Promoter Score (NPS) surveys. It doesn’t just tell you what your customers feel… it uncovers why they feel that way.

Go Beyond the Score

NPS is a great indicator of customer loyalty, but let’s be honest – a number alone won’t tell you the whole story. With NPS Augment, we embed powerful dynamic voice questions directly into your existing surveys. That means:

• 🎤 Real-time voice feedback from your customers

• 🧠 Emotions, themes, and sentiments automatically extracted and analyzed

• 🔍 A deeper understanding of the reasons behind your NPS ratings

Plug-and-Play Simplicity

There’s no need to overhaul your current system. NPS Augment plugs seamlessly into any survey flow, enabling you to capture rich qualitative insights without disrupting the user experience.

Whether you're chasing higher retention, better CX, or more actionable feedback, this tool delivers.

Why It Matters

Understanding the ‘why’ behind a customer’s score unlocks real, transformative value. It reveals what’s driving loyalty (or frustration), highlights opportunities for innovation, and helps your team make smarter, more human-centered decisions.

If you're ready to move from measuring feedback to mastering it, it’s time to explore NPS Augment.

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